Prepaid debit card accounts
All prepaid debit card accounts have been closed
What you need to know
Your Bank of America prepaid debit card can no longer be used.
Beginning on December 19, 2026, Bank of America's Prepaid Call Center will no longer be accepting phone calls. Questions or requests can be taken care of without speaking to an agent.
How to reach us
Email (24/7)
prepaidrequest@bofa.com
To help us process your request, use the steps below when emailing us. Include as much information as possible. If your request is not covered by a template or you are unable to download the template, please provide the details in the email body or include an additional attachment.
Option 1: Download and complete a template:
1. Click on the appropriate template and download
2. Complete the template with the most recent information associated with your prepaid debit card account
3. Add the template as an attachment to your email and send to prepaidrequest@bofa.com
Option 2: Unable to Download and complete a template:
1. Copy the below information fields and paste into the body of your email
2. Complete the fields with the most recent information associated with your prepaid debit card account
3. Tell us what you'd like to do; see request type examples below
4. Send completed email to prepaidrequest@bofa.com
First Name Last Name Address City State Zip code Email Phone Number Last 4 digits of SSN Prepaid Card Number (if available) Request Type Examples I'd like to have a check sent/resent for the remaining funds on my account I'd like to know the balance on my account I'd like to make a change to the information on my account profile I received a notice about my remaining funds being transferred to the state I have a claim related question
If you do not have access to email, please contact in writing or by phone
Mail
Prepaid Card Services, PO Box 45144, FL9-600-01-03, Jacksonville, FL 32232
Please include the fields above and as much detail as possible to assist in researching and resolving your request.
Call Center
Beginning on December 19, 2026, Bank of America's Prepaid Call Center will no longer be accepting phone calls, but you will still be able to reach us via email or mail regarding questions or requests you may have.
Hours: Monday to Friday, 8 a.m. to 5 p.m. PT
Phone numbers:
- 866-213-4074
- 866-656-5913 (TTY)
- 423-262-1650 (Collect while calling outside the U.S.)
Language assistance: Help is available in multiple languages.
En español: Llame al 866-213-4074.
What happens if you don't retrieve your entire card account balance
- Any remaining balance will be reported and remitted as unclaimed property to the appropriate state, in accordance with and after a period of time defined by that state's escheatment laws.
- Once funds are turned over to the state, Bank of America will no longer be liable for them. To reclaim your funds, you'll need to apply through the appropriate state agency.
- For more information, email our Service Center.