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Bank of America deposit products: FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Investment products are not FDIC-Insured.
Bank of America Deposit products:FDIC Insured - Backed by the full faith and credit of the US Government. Investment products are NOT FDIC insured

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Apple, the Apple logo, iPhone, iPad, Apple Watch and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Get it on the App Store
Download the Bank of America App

Before you leave our site, we want you to know your app store has its own privacy practices and level of security which may be different from ours, so please review their policies.

Or we can send you a link by email

Please enter a valid email address

Apple, the Apple logo, iPhone, iPad, Apple Watch and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Get it on Google Play
Download the Bank of America App

Before you leave our site, we want you to know your app store has its own privacy practices and level of security which may be different from ours, so please review their policies.

Or we can text a download link directly to your phone

Please enter a phone number

By providing your mobile number you are consenting to receive a text message. Text message fees may apply from your carrier. Text messages may be transmitted automatically.

Android is a trademark of Google Inc. Samsung is a registered trademark of Samsung Electronics Co., Ltd.

Our mobile app isn't available for all devices

If you don't see an app for your device, you may still be able to access our mobile website by typing bankofamerica.com in your mobile web browser.

Learn more about mobile banking options and supported devices

Get the mobile banking app

Before you leave our site, we want you to know your app store has its own privacy practices and level of security which may be different from ours, so please review their polices.

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What you need to know

Your Bank of America prepaid debit card can no longer be used. Contact Prepaid Account Servicing to:

  • Request a check to retrieve any remaining funds.
  • Change the address on your account.

Email (24/7)
Did you know, many questions or requests can be taken care of through email? Just send us a message at prepaidrequest@bofa.com with your full name, address, phone number associated with your account, and a brief description of your request.

What happens if you don't retrieve your entire card account balance

  • Any remaining balance will be reported and remitted as unclaimed property to the appropriate state, in accordance with and after a period of time defined by that state's escheatment laws.
  • Once funds are turned over to the state, Bank of America will no longer be liable for them. To reclaim your funds, you’ll need to apply through the appropriate state agency.
  • For more information, email our Service Center.

If you do not have access to email, please contact us in writing or phone

Mail
Contact Us: Prepaid Card Services, PO Box 45144, FL9-600-01-03, Jacksonville, FL 32232

Call Center
Hours: Monday to Friday, 8 a.m. to 5 p.m. PT

Phone numbers:

  • 866-213-4074
  • 866-656-5913 (TTY)
  • 423-262-1650 (Collect while calling outside the U.S.)

Language assistance: Help is available in multiple languages.

En español: Llame al 866-213-4074.