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Accessible Banking Overview

Inclusivity matters

Accessible services, tools and technology to support you

Vision

Find tips for screen readers and preferred web browsers, info on braille, audio and large print documents, integrated accessibility features in Online Banking and more.
Learn about vision resources

Mobility

We have accessible ATMs and financial centers including drive-up facilities, accessible parking, ramps and more.
Find accessible locations

Deaf or hard of hearing

We offer ASL interpreter services at our financial centers and home loan offices by appointment.
Learn about hearing resources

Caregivers & supporters

Resources for those who provide assistance to or support people with disabilities or limitations.
View caregiver resources

Accessibility Resources

Find our accessible banking resources in one place.
View resources

Our commitment to accessible banking

  • We're committed to treating all individuals with dignity and respect, offering the same or equivalent access to products, services and facilities as is provided to those without disabilities
  • We prohibit discrimination, retaliation, coercion, interference, intimidation or any other action against individuals with disabilities
  • We promote accessible banking through a variety of tools and services
  • We facilitate the use of mobility devices and service animals in our retail locations
  • We listen to the concerns and needs of our customers and provide accommodations through auxiliary aids and services at no charge

Our commitment to you

At Bank of America and Merrill, we're committed to digital accessibility and usability for all of our customers. Our program is based on the World Wide Web Consortium's (W3C's) Web Content Accessibility Guidelines (WCAG) 2.1, Levels A and AA.

Connect with us

Schedule an appointment

Mon-Fri 8 a.m. to 10 p.m. ET
Sat 8 a.m. to 6:30 p.m. ET

Find a location

Mon-Fri 8 a.m. to 10 p.m. ET
Sat 8 a.m. to 6:30 p.m. ET

Give us a call

If you have questions,
we’re here to help.